I get an error while uploading into egrabber?

There are two types of errors that you can get while importing a record from Broker Center. The first one mentions truncation. This happens when one of your fields in broker center is more than 100 characters. If getting this error you should go back into your broker center record and check email addresses; company name and comments to see if any of them are too long. If you find one that is extraordinarily long contact us through the help desk and we can expand the field.

The other type of error you get while importing a record is a type mismatch. This will happen when there is an alphabetic character in an “all numeric field.” If you come across this error, contact us through the help desk.

Error Code = “Common Name Look Up Error”

common name look up error


This most often appears when you are trying to send your AutoPilot’s.  What this means is you have left a field empty that needs to be selected.


Most common this is the “Send What” Field.  Even if you are sending your own uploaded form, it still needs to be accompanied by one of our forms in the “Send What” field.


“Send to” or “who” fields.  The system needs to know who the email is coming from and who it is going to.  Please check both fields.