A cool new change has been made in the AutoAssign form. Two new radio buttons have been added to the page that the Agent submits. The choices are Yes, I accept or No, I do not accept and a choice must be made before the form can be submitted. When the record appears in the Responses page you’ll have a record of what the Agent selected (Yes or No), the percent the agent agreed to and whatever comments may have been added.
To see this work, click the FORMS link, click AutoAssign, click the link the Agent would click to open the online form and SUBMIT it.
The results may be viewed in your Responses table.
You asked…we listened!