At approximately 11:00am Eastern time this morning the primary circuit, through Time Warner, failed. The fiber cable was accidentally cut. At that point we automatically rolled over to our backup circuit without an issue, however some customers have not picked up the new path and are still attempting to access us through the down circuit. We are working with the provider to resolve this issue as quickly as possible.
This interruption affects only a certain area of the US and many ReloSpec users are not aware of any issue. For those who are affected, access to ReloSpec will be restored as soon as your local router identifies the new location of the backup circuit. That automatic process typically takes anywhere from 5 minutes to a few hours.
We suggest that you continue trying to login to ReloSpec regularly until access via your local router is restored. We apologize for any inconvenience this has caused.
ReloSpec411 