Improved Delivery of ReloSpec Email

We all know that spam is a fact of life on the internet, and while major email service providers have made enormous strides over the years in identifying those unsolicited messages from your long lost aunt who is stranded on a Pacific island and needs funding to get home, some of those filters can be very aggressive, leading to delivery problems for legitimate e-mail messages.  ReloSpec Cloud is no exception when it comes to the possibility of delivery issues.

One of the ways applications maximize the chance for successful delivery of a message is to make use of what’s called an authenticated domain, where, essentially, the “server is known to match the sender”.  This is an industry best practice, and ReloSpec Cloud now has a way to honor this best practice by partnering with Mailgun, a reputable and well-regarded, enterprise-strength e-mail service.  The authenticated domain we’ll be using is relosoftware.com. 

What does this mean for you?  Really, it’s not that big a deal, but there are a couple things you should be aware of.  Whether you use Outlook, Gmail, or a different mail client, messages coming from ReloSpec Cloud will be coming from notify@relosoftware.com.  It will probably look a bit like what you see here.

What this means is that any rules you have set in your inbox that reference a previous “from” address will no longer be in effect.  You might wish to reset such rules.

Aside from that, nothing changes. When you hit “Reply” to one of these messages, your email client will recognize the “Reply-To” in the incoming message.  This is the address of the person that actually sent you the message.  You can reply as usual be on your way.

The conversion to this new method will begin the week of April 9th and continue through May 1st.  The benefits we can all expect to see: improved rate of delivery, and much more insight into what delivery problems do exist, if any.

Please let us know if you have questions or concerns. We will keep you updated!

 

Announcing Customer Advisory Boards

In the effort to address specific customer needs and build value-added features into the Relocation Specialist (ReloSpec) software, we are now forming ‘Customer Advisory Boards’.  Members of each specific board will help identify those features that may be unique to that group, be given an opportunity to beta new features, and review new design options.

We are planning to have these groups separated by affiliation so we can better understand and address your specific needs.  The groups are:   1) Berkshire Hathaway HomeServices and Real Living brokers, 2) members of the Cartus broker network, 3) members of LeadingRE, as well as, 4) a general Relocation Director group.   The Boards will meet once a month for about 30-45 minutes over the Internet.  Board members will help determine the best date/time to meet.  The suggested time is 11:00 Central time on either a Tuesday, Wednesday or Thursday.  Representatives from Constellation Web Solutions, the owner of the ReloSpec software, will conduct the first meeting though future meetings may be conducted by board members.

If you would like to volunteer to serve on one of the Customer Advisory Boards, please let us know.  You may CLICK HERE to submit your name and suggested meeting time(s).

We look forward to working with you to bring time-saving solutions to the ReloSpec software.