As we stated in the April 5th blog we are in the process of upgrading our ReloSpec email services. Now that the groundwork is complete we are applying the upgrade to the first set of email pages which include those generated by clicking the envelope icons on the Client List page. This week we’ll begin applying the changes to the popular ReloSpec forms including AutoPilot, AutoUpdate, AutoAssign, Referral Submit and others.
All upgraded emails will include your Company Name which will be inserted in front of the FROM: email address which is firstname.lastname@example.org. That way your recipients will know who it is coming from. For example, if the email is coming from Susie at ABC Realty the FROM: will have “ABC Realty <email@example.com>”. What will display in the Inbox is just “ABC Realty”.
In ALL cases when the recipient clicks REPLY, the sender’s exact email address will be inserted automatically. So, even though the FROM: is “ABC Realty <firstname.lastname@example.org>”, when the person clicks REPLY: the TO: field will have something like “Susie@ABCRealty.com” -just as it has always worked.
Since we’ll be inserting the Company Name in the FROM: field, some may want to shorten what will appear. This is not required, but is suggested. For those customers affiliated with Berkshire Hathaway HomeServices [My Company Name] this may be especially true. Changes may be made in the SETTINGS, USERS table.
Remember that you may also add language to the SUBJECT line, such as “Hello from Susie at ABC Realty”. That may help if you want your email recipients to have additional info.
IMPORTANT: For now, DO NOT include more than one email address at a time in the same field. You may have one email address in the TO: field and one email address in the CC: field and one in the BCC: field, but for now having more than one in any of the fields will prevent the email from being delivered. This will change in the next couple weeks, but for now just include one email address in each field.