We all know that spam is a fact of life on the internet, and while major email service providers have made enormous strides over the years in identifying those unsolicited messages from your long lost aunt who is stranded on a Pacific island and needs funding to get home, some of those filters can be very aggressive, leading to delivery problems for legitimate e-mail messages. ReloSpec Cloud is no exception when it comes to the possibility of delivery issues.
One of the ways applications maximize the chance for successful delivery of a message is to make use of what’s called an authenticated domain, where, essentially, the “server is known to match the sender”. This is an industry best practice, and ReloSpec Cloud now has a way to honor this best practice by partnering with Mailgun, a reputable and well-regarded, enterprise-strength e-mail service. The authenticated domain we’ll be using is relosoftware.com.
What does this mean for you? Really, it’s not that big a deal, but there are a couple things you should be aware of. Whether you use Outlook, Gmail, or a different mail client, messages coming from ReloSpec Cloud will be coming from email@example.com. It will probably look a bit like what you see here.
What this means is that any rules you have set in your inbox that reference a previous “from” address will no longer be in effect. You might wish to reset such rules.
Aside from that, nothing changes. When you hit “Reply” to one of these messages, your email client will recognize the “Reply-To” in the incoming message. This is the address of the person that actually sent you the message. You can reply as usual be on your way.
The conversion to this new method will begin the week of April 9th and continue through May 1st. The benefits we can all expect to see: improved rate of delivery, and much more insight into what delivery problems do exist, if any.
Please let us know if you have questions or concerns. We will keep you updated!