ActionPlans provide the ability to add multiple ToDo items quickly to the ToDo list.
For example: Let’s say that every time you add a new referral, you always create 3 ToDo items:
1) a Referral Confirmation to the Contact
2) an Incoming Info Sheet to the Assigned Agt and
3) you set up an AutoUpdate form to repeat every 30 days to the agent.
ActionPlans would allow you to create an Action Plan (a series of To Do’s) that you would call “New Referral”, for example. Then, when you create a new referral, you would click on the To Do link, then click a button labeled ACTIONPLANS, select the “New Referral”, then click the SUBMIT button and those 3 items get added to the ToDo list.