What is the “Days Old” column and how is it used?

Located on the Tickler page this column makes it much easier to know the number of days since the due date of a Response from the agent.  When the Tickler is opened, all ToDo records are displayed with the due date in descending order.  The Days Old column is listed second in the grid and displays the total number of days since the due date.  The purpose is to make it easier to identify records are overdue for getting a response from the agent.  For example, if you see that the Days Old amount is 7 or higher you may want to contact the agent to ask (again) for a response.

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