We want to thank our customers for their patience these past few days.
What is it they say? “The best laid plans often go awry?” Well needless to say after what felt like months of planning our move to a larger, better, bigger, faster server the move did not go as we had envisioned. Then, in an ironic twist of fate, the people we pay to host our email had a similar issue which left us with no email on top of all else.
Jim, Sue and myself have spent hours working to get your databases back up to speed and we are close to the finish line. We apologize if you felt abandoned at anytime during this process, but please know the work on our end never stopped and this “Memorial Day” could better be deemed a “Labor Day” on our end!
When I hit my point of total exasperation and wished all technology AWAY, I paused to think about all this technology that was NOT working and I had to smile. When I was born there was a phone hooked to the wall. No answering machine. No way to reach people other than mail, and hoping they could hear their phones ring. I am not that old, almost 37, but even when I graduated from college no one used email, no one had cell phones.
When I was a Director in a Relocation Department of a major real estate company we had several forms that had to be faxed. Our receptionist spent what felt like hours waiting for faxes, trying to send faxes, and filling the fax machine with paper. When I found ReloSpec I was elated at all it could do, but frustrated that I could not upload a BMA, or attach a photo of an REO. I didn’t understand why a client could get my update request, but yet they could not reply to it, they had to fax it back!
When I think of how far our product has come I am so proud to be part of this Company. But most of all, and I think I speak for Jim and Sue, I am proud to have all of you as Customers. I know we live in the age of right NOW, but I have to say in all of the chaos you all were so understanding and patient.
The ReloSpec of today would not recognize the ReloSpec of yesterday if they ran right into one another. We promise all of these bumps in the road are not bumps, but rather stepping-stones to a product that will continue to exceed your expectations. Thank you for your support, patience, and continued feedback. Every feature this product offers you started with a client request.
The ReloSpec Team
Here is the email Jim sent earlier today in case you missed it.
“As you know, beginning last weekend we began the process of upgrading the Relocation Specialist application and databases to the new, more powerful servers. We’re happy to report that all of the application, customer folders and files and all databases have been successfully moved to the new location and are up and running.
There is one additional database server that is being installed today that will significantly improve response times for all. Unfortunately it will take another day to complete the installation of this last server. So, for today, Wednesday, you may notice temporary delays in response times. We apologize for the inconvenience this causes. However, we expect improved results beginning tomorrow or Friday at the latest.
Also, the upload capacity size has been increased so for those of you using the Images option, you may now upload files that are up to 5Mb in size.”
June 3, 2010 at 1:32 pm
Thank you for all of your hard work.
June 3, 2010 at 5:54 pm
Great Job! Keep up the good work. We love the program with all the updates and changes! Thank you.