Adding titles to Action Plan Items is now possible in the CC: and the BCC: fields.
The challenge was to allow users to enter specific email addresses, or to have a droplist of possible titles such as ‘Office Mgr’, which would remove the possibility of having the specific email address. We figured out how to do both!
Now you can enter a specific email address, or use the handy button that displays the possible titles and adds your selection. So, for example, you can send an emailed assignment to the ‘Assigned Agt’ in the TO: field and have a copy of the email go to the ‘Office Mgr’ in the CC: field.