Are your agents telling you they’re submitting their responses to your update requests but they’re not in the Responses table? It is likely they’re already in the Notes!
A new feature allows you to send most responses that are submitted from the AutoUpdate form, and other similar forms directly to the Notes table. In the Users table there is a field labeled ”Send Updates directly to Notes? (by-pass the Responses page)”. By setting this field to YES, then all responses from the AutoUpdate forms will be inserted into the Notes table.
This feature is most often used by people who want to look in one place for all the latest notes on a particular record. With this feature set to YES then you’ll be able to just open the Notes page to view activity and not need to also open the Responses page to see if there is anything waiting there for that client.