Thanks to all of you who have updated your Broker/User/Company information per our last post! I received the list of winners today, I just haven’t had time to get them all sorted out!
Coming soon, I promise! So stay tuned!
Register for New Web Seminars
October 4, 2010 — HappybodyfoodThe Web Seminars page has been updated! AutoPilot, Action Plans, ReloSpec Reports and Report Generator are just some of the topics these AWESOME live Webinars cover! Reserve your spot now!
How is our data protected?
September 24, 2010 — HappybodyfoodYour data is protected in a few ways.
All code for all pages for the Relocation Specialist software, as well as all databases, are backed up each night to a separate server. Servers are stored in separate locations, each with online backups for electrical power as well as multiple access lines to the Internet.
The servers have redundant power supplies and other redundant features with replacement parts for all server components available onsite.
If you need further detail, please contact Jim, jevans@prosws.com.
Thank you.
Client Address fields added to ‘Custom Financial Report’
August 16, 2010 — HappybodyfoodThe [Client Address], [City], [State] and [Zip Code] fields have been added to the Custom Financial Report. Now you can search and display the Client Address fields in addition to the Transaction Address fields.
Relocation Specialist at the Prudential Forum in Phoenix
August 2, 2010 — HappybodyfoodRelocation Specialist has been selected as the only software vendor to participate in the Prudential Forum in Phoenix, AZ on August 30-31. Jim Evans will be the host at one of the Education Breakout Sessions to be held on the second day of the Forum. The session will include new features being released for use with the software as well as the chance for attendees to get answers to their questions. We look forward to seeing the Prudential Relocation professionals at the Forum!
Reserve your seat now…
June 23, 2010 — HappybodyfoodTraining seminars are a great way to learn new features and brush up on old ones. If you have not checked out our training seminars now is the time!
Thank you.
June 3, 2010 — HappybodyfoodWe want to thank our customers for their patience these past few days.
What is it they say? “The best laid plans often go awry?” Well needless to say after what felt like months of planning our move to a larger, better, bigger, faster server the move did not go as we had envisioned. Then, in an ironic twist of fate, the people we pay to host our email had a similar issue which left us with no email on top of all else.
Jim, Sue and myself have spent hours working to get your databases back up to speed and we are close to the finish line. We apologize if you felt abandoned at anytime during this process, but please know the work on our end never stopped and this “Memorial Day” could better be deemed a “Labor Day” on our end!
When I hit my point of total exasperation and wished all technology AWAY, I paused to think about all this technology that was NOT working and I had to smile. When I was born there was a phone hooked to the wall. No answering machine. No way to reach people other than mail, and hoping they could hear their phones ring. I am not that old, almost 37, but even when I graduated from college no one used email, no one had cell phones.
When I was a Director in a Relocation Department of a major real estate company we had several forms that had to be faxed. Our receptionist spent what felt like hours waiting for faxes, trying to send faxes, and filling the fax machine with paper. When I found ReloSpec I was elated at all it could do, but frustrated that I could not upload a BMA, or attach a photo of an REO. I didn’t understand why a client could get my update request, but yet they could not reply to it, they had to fax it back!
When I think of how far our product has come I am so proud to be part of this Company. But most of all, and I think I speak for Jim and Sue, I am proud to have all of you as Customers. I know we live in the age of right NOW, but I have to say in all of the chaos you all were so understanding and patient.
The ReloSpec of today would not recognize the ReloSpec of yesterday if they ran right into one another. We promise all of these bumps in the road are not bumps, but rather stepping-stones to a product that will continue to exceed your expectations. Thank you for your support, patience, and continued feedback. Every feature this product offers you started with a client request.
Sincerely,
The ReloSpec Team
Here is the email Jim sent earlier today in case you missed it.
“As you know, beginning last weekend we began the process of upgrading the Relocation Specialist application and databases to the new, more powerful servers. We’re happy to report that all of the application, customer folders and files and all databases have been successfully moved to the new location and are up and running.
There is one additional database server that is being installed today that will significantly improve response times for all. Unfortunately it will take another day to complete the installation of this last server. So, for today, Wednesday, you may notice temporary delays in response times. We apologize for the inconvenience this causes. However, we expect improved results beginning tomorrow or Friday at the latest.
Also, the upload capacity size has been increased so for those of you using the Images option, you may now upload files that are up to 5Mb in size.”
Relo Spec Will Not Allow Me To Enter A New Referral?
September 25, 2009 — HappybodyfoodTo Enter a New Referral:
- Click the Red ‘ADD NEW’ button
- Enter the fields as needed. (Not every field needs to be filled-in in order to track your referral.) NOTE: Upon selecting the ‘Referral Type’, the Subtype field will be entered automatically. This assumes you have completed the Subtypes for each Referral Type in the Referral Types table in ‘Utility Settings’. See the ‘Getting Started’ page for more information.
- When completed, click the ‘ADD NEW RECORD’ button at the bottom of the page. The record will then be saved and you will be returned to the database grid.
If your Referral is not accepted then most likely you are entering something into a field which goes over the character limit, or is not intended for that field.
It’s a matter of identifying which field(s) is giving you the problem. Here are the most common errors:
Text being added to DATE fields such as ‘Date Received’ or ‘Initiation Date’
Text being added to NUMBER fields such as ‘Referral Fee 1’, ‘PriceRange2’, or adding dollar signs ($) or percent signs (%)
Too much text being entered into a field. For example the ‘Firm’ field will accept up 50 characters (including spaces). Anything over that causes errors.
If you still can not determine the area causing the error, then simply enter the information section by section until it gives you the error again, thus identifying the problem area.
ReloSpec411 