In a recent blog we introduced the ability to identify agents you may want to assign “next”, as well as the ability to view the ‘last assigned date’ for each agent. Now, we are enhancing your ability to search for agents; this time with the ‘Area Served’ field.
In the past you could open the Agents page then click the ‘Areas Worked’ button to open the Areas Worked table and add the area(s) the agent works in. The problem was that when using the ‘Lookup from Agents table’ link in the Clients List page you weren’t able to search that separate table of Areas Worked. This week we are in the process of converting all those agent’s Areas Worked records into the ‘Areas Served’ field in the Agents table. This means that now when you click the ‘Lookup from Agents table’ you can search by the usual fields plus by Areas Served.
To update the Areas Served field, click the Agents link on the left side of the Clients List page, select the agent you want to update, click the pencil and fill-in the field. You can enter whatever items on which you want to search on later, such as cities, geographic locations, zip codes or whatever. You may separate the entries by whatever you choose, though none are required.
When searching the Areas Served field you can also use the keyword “OR” or the keyword “AND” and combine your searches into one convenient search. For example, let’s say you’re looking for the agents that work in Omaha or in Lincoln. You can put “Omaha OR Lincoln” in the Area Served field and it would display all agents that work in Omaha or Lincoln. If you entered “Omaha AND Lincoln” in the field it would display only those agents that work in Omaha and Lincoln.
This great new feature allows you to search the Areas Served field when adding or editing a record, which you weren’t able to do before.